Impact

Whether working with customers face-to-face, by phone, or on the internet, learning to connect with others will help students of this program reach their personal, professional, and financial goals while helping organizations improve their relationships with clients and staff.

impact
Benefits to the employer:
  • Increased sales
  • Increased client satisfaction
  • Happier and more productive employees
  • Employees with a heightened sense of responsibility
  • Lower staff turnover
  • Improved teamwork
  • Community recognition
Benefits to participants:
  • Enhanced ability to listen, understand, and assist clients
  • Increased confidence and self-esteem
  • A greater sense of value as an employee/individual
  • Acting as a team member or individually depending on the situation
  • A greater sense of pride in a job well-done
  • Understanding of how body language and voice impact all interactions
  • Valued importance of recognizing cultural differences
Benefits to clients:
  • Receive better service
  • Feel recognized and respected
  • Feel comfortable, welcome, satisfied
  • Receive what they want and/or need
  • The quality of the interaction is enhanced
Benefits of public speaking training
  • Reduced anxiety in service interactions
  • Increased self-confidence  in service interactions
  • Ability to communicate in an engaging way, both one-to-one and one-to-many
  • Encourage creative and critical thinking