The Art of Customer Service focuses on educating the whole person in relationship building which is the basis for exceptional customer service. We teach the knowledge, skills, and attitudes necessary for superior interactions. By using a wide-range of teaching methods to introduce experiences and facilitating practice, we ensure that the message is understood and assimilated.
Our unique workshop training program is useful for customer-facing employees: retail sales associates, sales representatives, human resource personnel, nursing staff, medical receptionists, hospitality staff, call centre staff, volunteer staff, and other front-line service personnel.
We cover a range of customer service skills
- Trust building
- Overcoming judgement
- Language and voice
- Confidence communicating product knowledge
- The importance of recognizing cultural differences
- Body language and other non-verbal cues
- Projecting a positive attitude
- Techniques for memorable oral communications
- The impact of smiling
- The handshake
- Conflict resolution
- Stress reduction
We emphasize strong public speaking skills
Exceptional public speaking skills are an essential part of personal and professional success. Nurturing these skills means being able to convey information clearly and concisely in an engaging and authentic way – connecting with people through eye contact, listening well, using vocal variety and appropriate body language.
By applying a structured, building-block approach to public speaking, students learn techniques that help them think clearly and logically. This allows them to respond with confidence and grace to everything from challenging job interview questions to handling a customer complaint. Enhanced self-confidence is a natural effect of practicing public speaking skills, confidence that carries over into every aspect of life.